FOCUS®: For Our Clients’ Ultimate Satisfaction
Any security system is only as good as the team behind it. At Tech Systems, we do not simply sell security hardware: customer service is our only product. We are a service company dedicated to mitigating your risk and avoiding critical situations before they occur. In a downtime situation, we are committed to minimizing your potential loss and liability to a matter of hours—not days or even weeks.
FOCUS® Support Services provides 24-hour-a-day, 7-days-a-week unconditional support. That means a guaranteed on-site response time, and 100% functionality upon completion of your call—period.
Most companies in the security industry are driven by service calls—the more calls they receive, the more they can bill their customers.
The Tech Systems approach—our FOCUS® —is very different. For starters, we’ve already negotiated an annual agreement with your company, which means that the cost to keep your system functional is the same no matter how many times we visit your facilities. No additional invoices or hidden charges—one invoice, one price, for one year, end of story.
In addition, we’re committed to keeping your system whole instead of repairing it when things break down. Our team of certified, knowledgeable professionals is predictive and proactive about managing your systems so that critical issues are less likely to occur and place your company’s security at risk.