As we’ve expanded our offerings and the markets we serve, our commitment to quality has remained. In order to ensure our clients receive consistency in the quality of our services regardless of location or type of facility, we pursued and achieved our ISO 9001 Certification in 2007.
ISO 9001 is an internationally recognized standard for quality management systems developed by the International Organization for Standardization (ISO). This standard emphasizes a focus on clients’ needs and satisfaction, as well as managerial oversight and a continual process of review and improvement. ISO 9001 is recognized by more than 150 countries as the authority on quality systems.
|# of Svc. Calls||12626||15866||16467||18644||23600||25536||24824|
|# of Misses||20||48||41||41||31||21||18|
Tech Systems meets ISO 9001 standards in every facet of our business: the design, integration and ongoing support of enterprise security systems for liability prevention and asset protection.
Earning this certification initially requires a year of planning, followed by several months of assessments and audits by a registered ISO auditing firm, which examines and documents Tech Systems’ procedures, records, measurements against objectives, continuous improvement actions and overall operations.
Throughout the years, we have implemented numerous improvements and enhancements to our Quality Management System. This has allowed us to stay true to our commitments to our clients, including Guaranteed Onsite Response, Guaranteed 100% Functionality and Providing Preventative Maintenance.
In 2015, we recertified to continue our quest of becoming the best security integrator. As a service centric organization, ISO-9001 certification ensures our clients’ expectations are met. By submitting to ongoing evaluations in areas of quality management and continuous improvement, we hold ourselves to a higher level of scrutiny than other companies in the security industry.
All Security Integrators talk about their great customer service but how many can really back it up? It is a rarity in the security industry for a service provider to undergo ISO 9001 Certification. At Tech Systems, we go above and beyond in our commitment to ensure our fanatical approach to customer service always exceed a client’s expectation.